Shipping Policy for Lyly Jewelry Shop

Effective Date: January 17, 2025

At Lyly Jewelry Shop, we are committed to delivering your orders quickly and securely. This Shipping Policy provides information about how we handle orders, shipping methods, and delivery times. Please read carefully to ensure a smooth shopping experience.

1. Order Processing

  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. This email will provide an overview of your order details, including items purchased, quantities, and your shipping address.
  • Processing Time: We strive to process and ship all orders within 1-3 business days. Please note that orders are not processed on weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.
  • Backordered Items: If an item is out of stock, we will notify you immediately and provide an estimated shipping date. If you prefer, you may choose to cancel the order for that item.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Delivery time typically ranges from 5-7 business days within the United States. This method is available for all orders.
  • Expedited Shipping: Faster delivery options are available for an additional charge. Expedited shipping typically takes 2-3 business days.
  • International Shipping: We offer international shipping to select countries. Delivery times vary depending on your location and local customs regulations.

Shipping fees will be calculated at checkout based on the shipping method you choose and the destination of your order.

3. Shipping Rates

  • United States: Shipping fees for domestic orders will be calculated at checkout. We offer free standard shipping on orders over $100 within the United States.
  • International Orders: International shipping fees will vary depending on the destination. Customers are responsible for any additional customs duties, taxes, or import fees that may be charged upon arrival in the destination country.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress through the carrier’s website. Please allow 24-48 hours for the tracking information to become available.

5. Shipping Delays

While we make every effort to ship orders as quickly as possible, shipping times may be affected by factors beyond our control, such as weather conditions, shipping carrier delays, or holidays. We appreciate your patience in such cases and will keep you informed if there are any unexpected delays.

6. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Box addresses. Please provide a physical address for delivery.
  • Restricted Items: Certain items may be restricted from shipping to certain locations due to legal or shipping carrier limitations. If any of your items cannot be shipped, we will contact you to resolve the issue.

7. International Shipping and Customs

For international orders, customs regulations vary by country, and you may be subject to additional fees such as customs duties, taxes, and import fees. These fees are the responsibility of the customer and are not included in the cost of shipping at checkout. We encourage you to check with your local customs office for more information before placing an international order.

8. Shipping Errors and Issues

  • Incorrect Address: It is your responsibility to ensure that your shipping address is correct. We are not responsible for delays or lost packages due to an incorrect or incomplete address provided at checkout.
  • Lost or Stolen Packages: Once your order has been shipped, we are not responsible for lost or stolen packages. We recommend using a shipping method with tracking and insurance if you are concerned about the security of your delivery. If you experience an issue with your shipment, please contact the carrier directly for assistance.
  • Damaged Goods: If your package is damaged during transit, please contact us within 7 days of receiving your order. We will assist you in resolving the issue and may request photos of the damaged items for further review.

9. Changes to Shipping Policy

Lyly Jewelry Shop reserves the right to update, modify, or revise this Shipping Policy at any time. Any changes will be posted on this page, with the updated date reflected at the top. By continuing to use our services, you accept the updated Shipping Policy.

10. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact us: