Return Policy for Lyly Jewelry Shop

Effective Date: January 17, 2025

At Lyly Jewelry Shop, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your jewelry, we offer a straightforward return policy to help you resolve any concerns. Please carefully review the following details to ensure you understand our return policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be in unused, unworn, and original condition, with no signs of damage, alterations, or wear.
  • The item must be returned with the original packaging, including any tags, certificates, or documentation that came with it.
  • Custom or personalized items (e.g., engraved jewelry, custom orders) are non-returnable, unless defective or damaged.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Before returning any item, please contact our customer service team at info@lylyjewelryshop.com or call us at [Your Customer Service Phone Number] to request a return authorization.
  2. Return Authorization: You will receive detailed instructions, including the return address and any required documentation, to proceed with your return.
  3. Package the Item: Ensure the item is securely packed in its original packaging to prevent damage during shipping. Please include all original documents, such as certificates or receipts.
  4. Ship the Return: Ship the item back to the provided return address using a reliable carrier. You are responsible for the return shipping costs unless the item is defective or we made an error with your order.

3. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that shipping fees are non-refundable. If you received free shipping with your order, the shipping cost will be deducted from your refund.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you wish to purchase.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@lylyjewelryshop.com or call us at [Your Customer Service Phone Number]. We will provide you with instructions on how to return the item and issue a replacement or refund.

We will cover the return shipping costs for defective or damaged items. Please retain any packaging materials and take photos of the damaged item as we may request this for further investigation.

6. Final Sale Items

Certain items may be marked as “final sale” and are not eligible for returns or refunds. These items include but are not limited to custom orders, personalized jewelry, and sale or clearance items.

7. Refund Exceptions

We reserve the right to deny a return if the item does not meet the return eligibility criteria. If a return is not accepted, we will notify you and arrange for the item to be returned to you at your expense.

8. Contact Us

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to reach out to us: