Sales Policy for Lyly Jewelry Shop

Effective Date: January 17, 2025

At Lyly Jewelry Shop, we are dedicated to offering a seamless and enjoyable shopping experience for our customers. Our sales policy outlines the terms and conditions that govern the purchase of our jewelry, ensuring transparency and clarity for every transaction.

1. Pricing and Availability

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. We strive to maintain accurate and up-to-date pricing, but errors may occasionally occur. In the event of an error, we will notify you before processing your order.
  • Availability: While we make every effort to ensure the availability of our products, inventory is subject to change. If an item is out of stock or unavailable, we will notify you as soon as possible and provide alternatives or a full refund if necessary.

2. Order Placement

When you place an order with us, you are offering to purchase a product subject to availability and acceptance. Orders will be confirmed through an email receipt once the transaction has been successfully processed.

  • Order Confirmation: After placing your order, you will receive an order confirmation email. This email will outline the details of your purchase, including the items ordered, shipping address, and payment information.
  • Order Cancellation: Once an order is placed, it is processed immediately, and cancellations are not possible after the order has been confirmed. Please ensure all details are accurate before completing your purchase.

3. Payment Terms

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other Payment Methods: We may offer additional payment methods, such as bank transfers or digital wallets, at our discretion.

By submitting payment information, you authorize us to charge your account for the total purchase amount, including applicable taxes and shipping fees.

  • Sales Tax: Sales tax will be applied to orders based on the shipping address in accordance with applicable local laws.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to ensure timely delivery of your jewelry. Shipping costs will be calculated at checkout based on your selected shipping method and delivery address.
  • Processing Time: Orders are typically processed and shipped within 1-3 business days, though certain circumstances may cause delays. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
  • International Orders: We currently ship within the United States and may offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, and other charges, which are the responsibility of the buyer.

5. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, we offer a return or exchange within 30 days of receipt, provided the item is in its original, unused condition. Custom or personalized items are non-returnable, unless defective.
  • Damaged or Defective Items: In the event that your item arrives damaged or defective, please contact us immediately at info@lylyjewelryshop.com for instructions on how to return or exchange the item.

Please refer to our Return Policy for more detailed information on how to return or exchange items.

6. Custom Orders

We offer custom jewelry services, including engraving and bespoke designs. Custom orders are non-refundable and cannot be exchanged unless the item is defective. All custom orders must be approved by the customer before production begins.

7. Customer Service

We are committed to providing exceptional customer service. If you have any questions or concerns regarding your order, our products, or our policies, please do not hesitate to contact us. Our customer service team is available to assist you with any inquiries.

8. Modifications to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. By continuing to shop with us, you agree to abide by the terms of the updated Sales Policy.

9. Legal Disclaimer

All items are sold for personal use only and are not for resale. Lyly Jewelry Shop is not responsible for any damages or issues caused by misuse of our products. We are not liable for any indirect or consequential damages arising from the use of our products.